Faq

Except First Mile and Last Mile our Long Haul HUB to HUB movement is done through Indian Railway service. Almost 100% of Rail service across major cities in India is on Electric Power which eliminates huge carbon emissions.

All trains between between major cities and stations have a transit period of 24-48 hours. Your cargo is planned in the next available train to reduce waiting time. Since, Indian Railways operates hundreds of trains on a tight schedule, all departure & arrival times are pre-defined and met with acute consistency. As a result, it becomes possible to deliver within the specified time frame.

Certainly, Rail freight is not as expensive as air freight. Air freight has cooling period that rail freight does not. It makes the procedure smoother & faster.

Rail freight is slightly costlier when compared to the road transport. However, it is far less expensive than air freight. It also drastically reduces time and is eco-friendly.

The railways has a strict policy of not allowing loading & unloading processes on all stations. Only a few pre-determined stations are permitted to perform and handle long haul shipments, ensuring complete safety of the shipment during transit.

According to policy of Indian Railways, any package larger than 100*100*75 cm in size or a single parcel weighing more than 100kg would be considered as double. Also the railway doesn’t have mechanical handling. Any single parcel weighing more than 300kg becomes difficult to manage. Also, the railways parcel compartment door size is 7 x 4 feet.

As a contract service provider there is no contractual liability covered for transit insurance. However, as a multi-modal, registered firm Zoelink Logistics can provide either the seller or buyer with the necessary COF (Certificate of Fact) through which the customer can obtain their insurance to cover any damages or pilferages, if it occurs.

We at Zoelink Logistics, have partnered with an insurance provider to cover multi-modal transportation (rail, road, air). It primarily cover pilferages, handlings, accidents and similar instances with a competitive premium.

We are cost effective, eco-friendly and time bound. We have a reserved space facility for our clients who book in advance. For Example: Sending a cargo from Delhi to Guwahati by road takes 6 to 7 days, but a train’s average travel time between Delhi to Guwahati is just 35 hours.